Global India Business Forum
had conducted a webinar on the topic 'The Millennial
Impact on
the
Hospitality Sector
on December 26, 2020. The panelists that graced this webinar
with their
presence were some of the most respected people in the industry like Mr. Makram Darouazi,
Group
General Manager, NAAAS Holding Group, Mr. Hans Lagerweij, President, Albatros Travel, Mr.
Karan
Kapoor, Director - Food and Beverage,
Hyatt Regency Mumbai
, Mr. Rishi Neoge, Group General
Manager, The Sai Leela Group and Mr. Sameer Singh, Vice President,
Lemon Tree Hotels Limited
.
When asked about the
social media blogger
impact on the
hospitality industry
, one of the
esteemed panelists, Mr. Sameer Singh, rightly pointed out that every single person visiting
a
restaurant is a social media blogger or influencer and that the online reputation of any
chain of hotels
is increasingly gaining importance to succeed in the intense
competition that the
industry offers. He also emphasized on the fact that it was important to “pay attention to
an
individual who has the power to influence other's opinions” ... as millennials heavily rely
on
the experiences and opinions of their family and close friends before choosing a restaurant
to
dine in.
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